Featuring insight from Telcion CEO Lance Reid.
Our own Lance Reid was just featured in the latest Healthcare IT Today article on automation’s growing role in Revenue Cycle Management (RCM).
While most conversations about RCM focus on software and workflow optimization, Lance reminds us that none of it works without the right IT infrastructure. Downtime, legacy systems, and lack of network redundancy can all disrupt claims processing and delay reimbursements — especially painful in an industry already operating on razor-thin margins.
As AI and automation become more central to RCM, the underlying infrastructure must evolve too — supporting real-time analytics, secure data sharing, and seamless EHR integration.
We’re proud to share that Michelle Padilla, Telcion’s Chief Operating Officer and Chief Financial Officer, has been recognized by Becker’s Hospital Review as one of the “100 Women in Health IT to Know” for 2025. This annual list celebrates women who are advancing healthcare innovation, leading transformative IT initiatives, and driving meaningful change across the industry.
In this article for Healthcare IT Today, Lance Reid, CEO of Telcion, shares that interoperability starts with strong infrastructure. He argues that without modern networks and secure systems, data sharing between payers and providers will fall short—no matter the software used.