
In The News

Automation’s Role in Streamlining RCM Workflows and Reducing Administrative Burdens
Our own Lance Reid was just featured in the latest Healthcare IT Today article on automation’s growing role in Revenue Cycle Management (RCM).
While most conversations about RCM focus on software and workflow optimization, Lance reminds us that none of it works without the right IT infrastructure. Downtime, legacy systems, and lack of network redundancy can all disrupt claims processing and delay reimbursements — especially painful in an industry already operating on razor-thin margins.
As AI and automation become more central to RCM, the underlying infrastructure must evolve too — supporting real-time analytics, secure data sharing, and seamless EHR integration.

Telcion’s Michelle Padilla Featured on Becker’s 2025 list of “100 Women in Health IT to Know”
We’re proud to share that Michelle Padilla, Telcion’s Chief Operating Officer and Chief Financial Officer, has been recognized by Becker’s Hospital Review as one of the “100 Women in Health IT to Know” for 2025. This annual list celebrates women who are advancing healthcare innovation, leading transformative IT initiatives, and driving meaningful change across the industry.

20 Ways New Managers Lead, Rather Than Supervise
What does it take to move from managing tasks to truly leading people? How do new managers earn trust, inspire others, and build lasting influence?
In his recent Forbes feature, Telcion CEO Lance Reid shares his insights on what separates effective leaders from those simply holding a title. Read the full article here.

Blowing The Lid Off Small-Business Success
As a small-business owner, Telcion CEO Lance Reid has learned to always look several steps ahead. While focusing on the challenge or opportunity directly in front of him is important, he believes it’s equally critical not to lose sight of the other challenges and opportunities on the table. It’s a mindset he describes as multitasking with a purpose.
Read his latest article published by Forbes.

The Hidden Cost of Healthcare Data Breaches
Cybersecurity threats are no longer abstract risks for healthcare organizations, they are routine, disruptive and increasingly dangerous. Whether you’re a major hospital system or a rural clinic, the risk is real. Cybercriminals want access to sensitive patient data, and they’re becoming more sophisticated every day in how they go about getting it.
In his latest article published by Health IT Answers, Telcion CEO Lance Reid breaks down the real-world impact of cybersecurity lapses.

Healthcare Cybersecurity Solution Wins 2025 Breakthrough Award
Telcion has been named the winner of the “Best Overall Healthcare Cybersecurity Solution” award in the 9th annual MedTech Breakthrough Awards.
Telcion describes its healthcare network security solutions as a safeguard for “the critical IT infrastructure of healthcare organizations by combining advanced technologies, proactive monitoring, and industry-specific expertise to deliver secure, scalable, and efficient protection.”

MedTech Breakthrough Announces 2025 MedTech Breakthrough Award Winners
MedTech Breakthrough proudly announced the winners of its 9th annual awards program, which highlight the groundbreaking technologies and companies that are spearheading innovation and exemplifying the best in digital health and medical technology solutions worldwide.
Telcion was named the “Best Overall Healthcare Cybersecurity Solution” in the 2025 MedTech Breakthrough Awards.

Telcion Wins “Best Overall Healthcare Cybersecurity Solution” at 2025 MedTech Breakthrough Awards
Telcion has been recognized as the “Best Overall Healthcare Cybersecurity Solution” in the 2025 MedTech Breakthrough Awards.
Telcion’s healthcare network security solutions deliver both innovation and practical effectiveness, designed to meet the demands of sensitive and complex healthcare environments. By combining advanced technologies, proactive monitoring, and expert support, Telcion enables healthcare organizations to stay focused on patient care while maintaining strong defenses against cyber threats.

How To Improve IT Staff Retention Through Skills-Based Raises
Lance Reid was just published in Forbes! In his latest piece, Lance explores how healthcare and IT organizations can boost retention by rethinking how they reward talent — specifically through skills-based raises.
With talent shortages and burnout continuing to challenge the industry, this approach helps leaders not only retain top performers but also create a more motivated and future-ready workforce.
Check out the full article on Forbes.

Beyond the Plan: How Agile Cybersecurity Matters More Than Ever
Agility is the key to staying ahead of cyber threats. In his latest Health IT Answers column, Lance Reid explores why an adaptive, proactive approach to cybersecurity is more critical than ever. Don’t just plan—be ready to pivot!

The Case for Managed Security Services in Healthcare: Reducing Risk and Enhancing Patient Care
In a recent piece published in MSSP Alert, Lance Reid of Telcion explains why managed security services are critical for healthcare as they can help organizations reduce risk, enhance patient care and strengthen security posture.

How Leaders Can Support Their Employees In Times Of Crisis Or Disaster
In a recent Forbes article, Lance Reid shares insights on how leaders can effectively support their teams during crises and disasters. A must-read for those committed to strong, resilient leadership.

MFA, AI and beyond: What are your next steps in securing your practice’s systems?
Lance Reid sat down with Chris Harrop at HIMSS 2025 to discuss the evolving role of Multi factor authentication, AI, and cybersecurity in healthcare. Their conversation, now featured in MGMA, dives into how organizations can strengthen security in an era of increasing threats.

Healthcare De Jure: Exchange of Health Data - Security Implications with Lance Reid
What are the security implications of health data exchange? Tune in to Healthcare Now Radio for a special episode of Healthcare de Jure as host Matt Fisher is joined my our very own Lance Reid for a discussion on the challenges and solutions for protecting patient data in an evolving digital landscape.

Up Your Training Game to Thwart Increasingly Sophisticated Phishing Attacks
Phishing attacks are evolving—so should your security training. In his latest Health IT Answers column, Lance Reid highlights the increasing sophistication of phishing threats and why #healthcare organizations must level up their employee training to stay protected. Don’t wait until it’s too late—learn how to strengthen your defenses.

Why a multi-layered approach is essential for healthcare cybersecurity
At a time when cybersecurity is more critical than ever in healthcare, check out Lance Reid’s commentary featured in MGMA Insights which explores why a multi-layered approach is essential to protect healthcare organizations from evolving threats. A must-read for anyone in healthcare IT.

4 Key Strategies for Healthcare Organizations to Bolster Cybersecurity Protections
Cyber threats are evolving daily, and healthcare organizations are a favorite target. Between sensitive patient data, strict regulations, and often overstretched IT teams, it’s no wonder attackers see an opportunity. I’ve spent years in the trenches of IT security, and I’m here to tell you that a multi-layered security approach and some practical strategies can make a world of difference. Here are four essential ways to bolster your defenses.
Lance Reid share’s his viewpoints in his new series, The Reid Report: Insights on Healthcare Security on Health IT Answers.

Patient Experience – 2025 Health IT Predictions
Telcion’s CEO, Lance Reid shares his predictions on Patient Experience in 2025 in this new article on Healthcare IT Today.

When Clinicians Complain About Wi-Fi, Your FQHC Needs to Take Notice
Lance Reid, CEO of Telcion, highlights the essential role of Wi-Fi in healthcare. Just like utilities, reliable internet is critical for clinicians. Regular wireless site surveys ensure optimal coverage, avoid disruptions, and boost productivity.

Targeting Workforce Issues with AI in 2025
Our very own CEO, Lance Reid, shares his insights on targeting workforce issues with AI in 2025 in this feature article on Answers Media Network. Be sure to read his thoughts and what other experts have to say about AI innovation!